ISO 20000

ISO 20000 Information Technology standard applies to all organisations involved in the management, including outsourcing, of their own IT systems and organisations providing IT service management services to their customers. Its focus is on delivering good and improving services to users. 

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Organisations' key operational processes often rely on IT, and changes within these processes require modifications to the IT systems – affecting hardware, software, communications and support.

Benefits of ISO 20000:

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Higher customer satisfaction
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Improved chance of winning contracts
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Lower the risk of product/service problems
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Streamlined business processes
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Increased consistency in business practices